Had a problem during sign in or verification? here's a list of common issues/solutions.

I've found my university, but after clicking the portal, I'm getting an error.

In this case, it is possible that something went wrong with that specific option. Please use the (518) 564-1573 form below, briefly describing the error and the university portal the error was presented on, and we'll have our team look into and fix it as soon as possible.

Where do I find the verification email?

The verification email is sent to your academic email address, usually ending in .ac.uk or .edu. Check the junk and spam folders for the message, at times it can be found in there.
Additionally you can request another verification link, after a few hours, using the form here.

I don't see it in any of those folders, has the email been dispatched?

If there is nothing in your inbox, junk or spam folder from us, then it is possible that the email has not been dispatched to you as yet. Give it a few minutes to process your sign up and send the email, then check again.
Also make sure that the email address you provided is the correct one issued by your academic institution or university.

I can't find my university in the list

If you can't find your university, please contact us using the form below and we'll have our team add it to our listing as soon as possible.

Why has my verification failed?

First, please make sure you have a valid account for the university portal, as the verification is dependant on if you are a registered student with the selected university.
Additionally, you may try signing in using your academic email address.
If none of the above work please 5179657074 with details about your issue and we'll have our team look into it.

How to verify using an NUS/NUS Extra card?

If you have a valid NUS or NUS Extra card please send us photos of you card (front and back) at support@studentmoneysaver.co.uk quoting "NUS Card verification".
A member of our team, will create an account for you and send you the details.

Email is already in use

If you encounter this problem, then you probably already registered to the service with the current email address. If you have forgotten you password, (609) 625-0831 in order to recover it.

My coupon isn't working.

Some coupons for deals are not applicable store-wide, and are only for the specific products that the suppliers have on special. If this is not the case, feel free to drop us a message.

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